Warranty and Returns Policy

 

INSTALLATION WARRANTY

All products supplied and installed by Universalfuze licenced technicians are automatically granted a 3 year replacement warranty from date of installation. Installations booked by third party aftercare consultants are to be completed in line with the description and criteria agreed to on the dealership work order request portal. Should discrepancies arise between the work order request and the completed installation, Universalfuze will work directly with the end user for resolution and complete customer satisfaction, but under no circumstances will completed work/products be refunded or returned if Universalfuze has made all reasonable efforts to see to the end users requirements as agreed to in the work order request.

 

WARRANTY..

All of the listed items on Universalfuze.com are protected by an in house 2 year warranty unless otherwise specified (all Sony items carry a 36 month manufacturer warranty). Warranty claims are the sole resonsibility of the manufacturer of the product in question, but we are happy to assist you with any warranty processes. For more information on Australian warranty standards, see https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

Be sure to read any warranty information included with your products and keep the documentation in case of trouble shooting in the future. 

All Sony and Parrot warranty processes are handled by those manufacturers directly and the service center information that is included with your products.

For trouble shooting or warranty repairs on Parrot products, contact Parrot Support at http://www.parrot.com/au/support/ 

For trouble shooting or warranty repairs on Sony products, contact Sony Support at http://www.sony.com.au/section/servicecentres

For trouble shooting or warranty repairs on all other items, please contact us directly using the contact form below (return postage costs, if required, are the responsibility of the end user/buyer).

 

INSTALLATION WARRANTY

All items supplied and installed by Universalfuze include a 3 year warranty* with a lifetime warranty on all work completed.  For installation warranty concerns, please use the warranty request form below. Warranty service bookings in WA are completed at our Midland and Balcatta locations.

*If your new items came with a warranty registration form (Parrot, Kenwood, Clarion etc.) this warranty registration MUST be activated at your time of purchase to validate the extended 3 year warranty.

RETURNS POLICY..

If you are not 100% satisfied with your purchase, you can return your order for a full merchandise credit. You can return or exchange your item for up to 14 days from the purchase date. Exchange items must be in the condition you received them in and be contained in the original box and/or packaging. Return costs are to be paid by the buyer. We can only refund the value of the product, postage, call out fee and installation costs are not included in refunds or exchanges. If you would like a refund instead of a credit, the refund amount will incur a 30%restocking fee (calculated on product value only, no installation, callout or postage costs are included in the refund).
By completing Paypal, Stripe or Afterpay Checkout you agree to these Terms & Conditions

Return to: Universalfuze, C/- Audiocom Cannington, WA 6107 Australia (be sure to include your name and email address).

​

​

Website Terms of Use

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• If you have purchased an item that is 'end of line' or no longer available from the manufacturer, Universalfuze may substitute your order with the updated model by that manufacturer.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

​

​

Security and Shipping Policies

 

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. 

Any personal information received will only be used to fill your order and payment process and to alert you to VIP offers. We will not 
sell or redistribute your information to anyone. We take your privacy seriously and will take all measures to protect your personal information.

 

Shipping Details...

 

DOMESTIC....

Allow up to 2 business days handling time for packing and lodging. Depending on your location and delivery size, your package will be sent with Couriers please, Sendle, Fastway or Australia post. After checkout, you will be provided a tracking number (via email or your PayPal account) and all further delivery information will be available only from the links sent to your email address.

Items such as some speakers and subwoofers are too heavy to be covered by the standard shipping fee and have are calculated by weight at checkout.
​
We have three different dispatch locations in Western Australia (main warehouse), Victoria and in Queensland. 

As stock varies at different times at each location, your order may be shipped from either, though we will endeavor always to send your order from your closest dispatch center so it arrives to you sooner. 
Due to the large mass of some items (subwoofers, speaker enclosures etc.) there are some exclusions to Aus Post delivery and these items are marked at point of sale.

 

INTERNATIONAL..

Some of our items are dispatched from outside of Australia to any address worldwide. These are marked with delivery options at checkout.

Please email sales@universalfuze.com for an international shipping quote before making your purchase for delivery addresses outside of Australia.

​

​